Last updated: September 2026
This Privacy Policy explains how S’Oak Artisan Studios collects, uses and protects your personal information when you visit this website, make an enquiry or purchase a handcrafted item. I am committed to keeping your information safe and handling it responsibly. If you have any questions about how your data is used, you can contact me at the email address provided on the site.
Information I Collect
When you contact S’Oak through the website, I collect the details you choose to share. This usually includes your name, email address, phone number and any information you provide about your enquiry or project. If you go on to purchase a fire pit, water feature, garden piece or any other item, I may also need details such as delivery information, installation requirements or notes needed to complete your order.
When you visit the website, technical information is collected automatically. This includes your IP address, the type of device you are using and which pages you visit. Cookies and analytics tools help me understand how visitors use the site so I can improve it and ensure it works smoothly for anyone looking for handcrafted garden features or reclaimed material pieces.
Images and Media
S’Oak displays images of handcrafted items, including fire pits, water features, sculptures and bespoke garden pieces. All images on this website are protected by copyright and may not be copied, downloaded or used without written permission.
If you purchase a custom made item, I may photograph the finished piece for my records, portfolio and social media. These photos may be used on the website, social platforms and promotional materials unless you tell me otherwise. You can withdraw permission at any time and I will remove the images from future use.
How Your Information Is Used
I use the information you provide to respond to enquiries, manage orders, deliver your handcrafted items and run the business. This includes creating custom made pieces, arranging delivery, providing updates and keeping financial records as required by law.
I do not sell your information or share it with third parties for marketing. The only organisations I share data with are trusted services that help me operate, such as website hosting, payment processors and delivery providers. These companies are required to keep your information secure.
How Long Information Is Kept
Enquiry emails are kept for up to twelve months. Client records and purchase information are kept for up to seven years to meet tax and legal requirements. Photographs of completed items are kept only for as long as needed or as agreed with you. You can ask me to delete images of your item at any time unless I am legally required to retain them.
Your Rights Under UK GDPR
You have rights over your personal data. You can request access to the information I hold about you, ask for corrections, request deletion, withdraw consent or object to certain types of processing. If you ever have concerns, you can contact the Information Commissioner’s Office at www.ico.org.uk.
Cookies and Analytics
This website uses cookies because the hosting platform uses them automatically. Cookies help the site function properly and allow me to understand how visitors use it, including people searching for handcrafted fire pits, water features and unique garden pieces. You can control or disable cookies through your browser settings.
Security
I take reasonable steps to protect your information from loss, misuse or unauthorised access. While no online system is completely secure, I use trusted services and standard security practices to keep your data safe.
Updates to This Policy
From time to time, I may update this Privacy Policy. The most recent version will always be available on this page.